Custory + Slack

Share customer journey insights, updates, and automation alerts in Slack so product, CX, and support teams stay aligned and act faster without losing context.

What is Custory?

Custory turns customer experience insight into shared product context so teams can spot friction and act on it faster.

Slack integration features

Post journey map updates to dedicated Slack channels.
Share pain point discoveries and resolution progress.
Send notifications when tasks are created or completed.
Include rich previews with direct links back to journey maps.
Support both public channels and private groups.
Customize message templates and notification preferences.
Keep conversations organized with thread support.

How it works

1. Connect your Slack workspace

Add the Custory app to Slack, grant the required permissions, and choose the channels that should receive updates.

2. Configure notifications

Decide which events should post to Slack, from new pain points to completed work and journey milestones.

3. Share journey insights

Push context-rich updates into the conversations where product, support, and design already collaborate.

Message types & examples

Journey map update: Customer onboarding flow
New pain point identified: Confusing email verification process
View in Custory

Task completed: Fix checkout button color contrast
Linked to journey step: Payment Process, Step 3
Status: Ready for review

New collaboration: @design-team was mentioned in Mobile App Journey
Context: Need feedback on the new navigation design

Permissions

The Custory Slack app requests the following permissions:

Channels: Read: Access basic information about public channels.
Channels: Write: Post messages to channels the app is added to.
Files: Write: Upload file attachments and previews.
Users: Read: Access user information for mentions and notifications.
Chat: Write: Send messages and create threads.

The app only posts to channels it has been added to, and access can be revoked at any time.

Privacy & compliance

Only content you explicitly share is posted to Slack.
Private journey maps remain private unless you choose otherwise.
Channel privacy settings and membership are respected.
Shared content and recipients are logged for traceability.
Messages are designed to comply with Slack content policies.
Enterprise Grid and compliance-oriented workflows are supported.

Advanced features

Thread support: Keep follow-up conversations organized.
Custom templates: Design notification formats that fit the team.
Scheduled posts: Send summaries on a regular cadence.
Mention management: Control when team members are called in.
Rich previews: Include visuals and formatted context in messages.

Questions or issues? Visit our contact page or review our privacy policy.