See why users drop off
and what to fix next

Custory turns scattered context, as analytics, support patterns and team observations into a living journey system your team can act from

Starter

For founders who want to map the journey and find the first leaks, fast and without hassle.

$14/mo billed annually
  • Create a focused customer journey system
  • Map up to 3 journeys and 5 personas
  • Use basic AI journey creation
  • 1 editor seat included
  • 250 AI messages monthly
  • 100 automation runs monthly
  • Core integrations
  • Email support

1 month money-back guarantee.

Most popular

Team

For product teams that want customer signals, journey friction, and delivery in one system.

$59/mo billed annually
  • Build unlimited journeys and personas
  • Connect journey evidence from your ecosystem
  • 5 editor seats included
  • 2,000 AI messages monthly
  • 500 automation runs monthly
  • All integrations included
  • Priority support
  • Version history and team collaboration

1 month money-back guarantee.

Scale

For growing teams that need ownership, automation, and rollout support across functions.

$139/mo billed annually
  • Coordinate journey work across functions
  • 10 editor seats included
  • 5,000 AI messages monthly
  • 2,000 automation runs monthly
  • Custom integrations or integration priority
  • Admin controls
  • Priority onboarding and support
  • Extended version history and stronger support SLA

1 month money-back guarantee.

Enterprise

For larger organizations with security, procurement, and rollout needs.

Custom
  • SSO and advanced security review
  • Custom contracts and billing terms
  • Dedicated onboarding and rollout planning
  • Custom integrations and implementation priority
  • Custom AI, automation, and workspace limits
  • Named support contact and response expectations

Custom rollout and procurement support.

One missed customer journey leak can cost more than Custory for a year.

If onboarding breaks, activation drops and you pay to replace users you should’ve kept.

If feedback stays buried, momentum slows and your customer-driven roadmap drifts.

If teams ship without the full journey picture, churn gets expensive really fast.

Get startedHow it works

Set up your first journey in minutes.
No heavy CX process required.

Compare plans

FeaturesStarterTeamScaleEnterprise
Journey system
Customer journeys3UnlimitedUnlimitedUnlimited
Personas5UnlimitedUnlimitedCustom
Touchpoints, insights, opportunities, solutions, metricsIncludedIncludedIncludedIncluded
Real-time collaborationIncludedIncludedIncludedIncluded
Version historyBasic historyIncludedExtendedCustom
Signals & automation
IntegrationsCore toolsAll integrationsAll + priorityCustom
Monthly automation volume100 runsthen $0.20 per automation run500 runsthen $0.20 per automation run2,000 runsthen $0.20 per automation runCustom
Monthly AI usage250 messagesthen $0.05 per message2,000 messagesthen $0.05 per message5,000 messagesthen $0.05 per messageCustom
Team & control
Included editor seats1510Custom
Free viewersIncludedIncludedIncludedIncluded
Extra seatsNot available$12 / month or $144 / year$12 / month or $144 / yearCustom
Admin controlsNot includedNot includedIncludedIncluded
Support & onboarding
SupportEmailPriorityPriority SLADedicated
Onboarding helpSelf-serveSetup helpPriority onboardingDedicated
Security/procurement supportNot includedNot includedAvailableIncluded
Custom billing termsNot includedNot includedNot includedIncluded

Frequently asked questions