Terms of Service

Agreement to Terms

By accessing or using Custory, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.

Description of Service

Custory provides a customer experience mapping platform that enables teams to visualize, analyze, and improve customer journeys. The service includes:

• Journey mapping tools and templates
• Collaboration features for teams
• Integration with third-party task management tools (Jira, Linear)
• Data storage and synchronization
• Analytics and reporting features

User Accounts

Account Creation

To use Custory, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

Account Termination

We reserve the right to suspend or terminate your account if you violate these terms or engage in fraudulent, abusive, or illegal activity.

Acceptable Use

You agree not to:

• Use the service for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service or servers
• Upload malicious code, viruses, or harmful content
• Harass, abuse, or harm other users
• Scrape, crawl, or use automated tools without permission
• Resell or redistribute the service without authorization
• Impersonate others or misrepresent your affiliation

Intellectual Property

Our Content

The service, including its original content, features, and functionality, is owned by Custory and is protected by international copyright, trademark, and other intellectual property laws.

Your Content

You retain ownership of any content you create or upload to Custory. By using the service, you grant us a license to use, store, and display your content solely for the purpose of providing the service to you.

Third-Party Integrations

Custory integrates with third-party services (Jira, Linear). Your use of these integrations is subject to their respective terms of service and privacy policies. We are not responsible for the practices or content of third-party services.

When you authorize an integration, you grant Custory permission to access specific data from the third-party service on your behalf. You may revoke this access at any time.

Data and Privacy

Your use of Custory is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your data.

Service Availability

We strive to provide continuous service availability, but we do not guarantee that the service will be uninterrupted or error-free. We reserve the right to:

• Modify or discontinue the service with reasonable notice
• Perform maintenance that may temporarily interrupt service
• Update features and functionality

Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Custory shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Indemnification

You agree to indemnify and hold Custory harmless from any claims, damages, losses, liabilities, and expenses arising from your use of the service, your violation of these terms, or your violation of any rights of another.

Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of material changes by posting the updated terms on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the new terms.

Governing Law

These terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

Contact Information

If you have questions about these Terms of Service, please contact us at our contact page.