Custory + Jira

Connect Jira issues and delivery work to Custory so teams can turn customer journey evidence into prioritized tickets with clear context for product teams.

What is Custory?

Custory connects customer evidence to execution so teams can turn friction in the journey into clear product work.

Jira integration features

Create Jira issues directly from customer journey steps.
Choose issue types such as Bug, Task, Story, or Epic based on context.
Link issues back to their source pain points automatically.
Sync issue status, priority, and assignee changes.
Select projects, components, and custom fields when creating issues.
View linked Jira issues directly inside your journey map.

How it works

1. Connect your Jira workspace

Authorize Custory to access Jira through OAuth or API tokens. Credentials are encrypted and stored securely.

2. Create issues from journey steps

Turn pain points and improvement opportunities into issues with the right context attached from the start.

3. Track progress and updates

Follow issue progress directly from the journey map as assignees, priorities, and statuses change.

Permissions

Custory requests the following permissions from your Jira instance:

Read access: View projects, issue types, fields, and statuses.
Write access: Create and update issues from journey work.
Project access: Operate within the selected Jira projects.

Access can be revoked at any time from Jira or from Custory's integration settings.

Security & privacy

OAuth tokens and API keys are encrypted using AES-256-GCM.
Credentials are stored securely and never exposed to clients.
All API calls use HTTPS with industry-standard security controls.
Custory only accesses data needed to provide the integration.
Both Jira Cloud and Jira Server or Data Center setups are supported.

Questions or issues? Visit our contact page or review our privacy policy.