Custory + Miro
Connect Miro boards to Custory to bring workshop outputs, research artifacts, and collaboration notes into the customer journey workflow your team uses.
What is Custory?
Custory helps teams make sense of customer experience by connecting touchpoints, pain points, evidence, and follow-up action.
Miro integration features
- Sync journey maps and insights to Miro boards for visual collaboration.
- Create frames and sticky notes from customer journey steps.
- Embed interactive journey maps within your Miro workspace.
- Collaborate visually on customer experience improvements.
- Import Miro boards and research artifacts into journey documentation.
- Link workshops and brainstorming sessions to mapped insights.
How it works
1. Connect your Miro account
Authorize Custory to access the boards and teams you want to link to journey work.
2. Sync journey elements
Export pain points, insights, and steps as sticky notes, frames, or board content your team can discuss visually.
3. Run collaborative workshops
Use shared Miro boards to review friction, align stakeholders, and shape the next iteration of the experience.
Board integration types
Journey mapping boards
Create spatial representations of customer paths, touchpoints, and friction so teams can reason together faster.
Workshop templates
Support stakeholder interviews, design thinking sessions, and journey reviews with structured templates.
Research synthesis
Pull workshop outcomes and research findings back into structured journey documentation.
Permissions
Custory requests the following permissions from your Miro account:
- Read boards: Access boards and content that have been shared.
- Write to boards: Create and update synced content.
- Read teams: Access team information for board organization.
Access can be revoked at any time from Miro or from Custory's integration settings.
Security & privacy
- All data transmission uses Miro's secure API over HTTPS.
- Access tokens are encrypted and stored securely.
- Only explicitly shared boards are synced.
- Custory respects Miro's permission model and board controls.
- Board sync activity is logged for traceability.