Task Management Integrations | Custory Changelog

We've added integrations with Linear and Jira so your team can create and sync tasks between customer journey maps and your project management tools — without losing the customer context that created the work. Connect from [Manage Integrations](https://app.usecustory.com/manage-integrations) to get started.

## What's New

**Linear integration.** Create Linear issues directly from customer journey steps, with context preserved and issues linked back to their source. Select teams, labels, and priorities when creating issues, and view linked tasks as badges directly on your journey steps.

**Jira integration.** Connect Jira projects to Custory for comprehensive task management. Create issues from pain points and opportunities, sync status and priority updates automatically, and maintain bidirectional links between journey steps and Jira tickets. Issue statuses sync regularly so implementation progress stays visible without leaving the journey.

To connect: go to workspace settings, click **Add Integration**, select Linear or Jira, and authorize through OAuth. Then create tasks from any journey step using the AI action button — the task is created instantly with a link back to the journey.

## Why it matters

Customer insight that doesn't move into tracked execution loses its value quickly. These integrations close that gap by connecting the problems identified in Custory directly to the tools where engineering and product teams already manage follow-up work. Your credentials are encrypted, stored securely, and protected by OAuth 2.0 with granular permission scopes.

We've added integrations with Linear and Jira so your team can create and sync tasks between customer journey maps and your project management tools — without losing the customer context that created the work. Connect from [Manage Integrations](https://app.usecustory.com/manage-integrations) to get started.

## What's New

**Linear integration.** Create Linear issues directly from customer journey steps, with context preserved and issues linked back to their source. Select teams, labels, and priorities when creating issues, and view linked tasks as badges directly on your journey steps.

**Jira integration.** Connect Jira projects to Custory for comprehensive task management. Create issues from pain points and opportunities, sync status and priority updates automatically, and maintain bidirectional links between journey steps and Jira tickets. Issue statuses sync regularly so implementation progress stays visible without leaving the journey.

To connect: go to workspace settings, click **Add Integration**, select Linear or Jira, and authorize through OAuth. Then create tasks from any journey step using the AI action button — the task is created instantly with a link back to the journey.

## Why it matters

Customer insight that doesn't move into tracked execution loses its value quickly. These integrations close that gap by connecting the problems identified in Custory directly to the tools where engineering and product teams already manage follow-up work. Your credentials are encrypted, stored securely, and protected by OAuth 2.0 with granular permission scopes.