Communication Tool Integrations

You can now share customer journey insights, updates, and notifications directly with your team through Slack and Discord. Connect both tools from [Manage Integrations](https://app.usecustory.com/manage-integrations) and choose which channels should receive updates.

## What's New

**Slack integration.** Post journey map updates to dedicated Slack channels, share pain point discoveries and resolution progress, and send automated notifications when tasks are created or completed — with rich previews and direct links back to the journey.

**Discord integration.** Share journey milestones and automated updates in Discord channels, create rich embeds with journey map previews and direct links, and support both public channels and private threads.

Both integrations support automated notifications for new pain points, task status changes, journey completions, and team mentions — as well as on-demand sharing from any journey step or section when you want to add more context before posting.

## Why it matters

Your team doesn't only work inside Custory. These integrations make sure important journey signals reach people in the tools they already watch, so updates don't get missed and follow-up can start immediately.

You can now share customer journey insights, updates, and notifications directly with your team through Slack and Discord. Connect both tools from [Manage Integrations](https://app.usecustory.com/manage-integrations) and choose which channels should receive updates.

## What's New

**Slack integration.** Post journey map updates to dedicated Slack channels, share pain point discoveries and resolution progress, and send automated notifications when tasks are created or completed — with rich previews and direct links back to the journey.

**Discord integration.** Share journey milestones and automated updates in Discord channels, create rich embeds with journey map previews and direct links, and support both public channels and private threads.

Both integrations support automated notifications for new pain points, task status changes, journey completions, and team mentions — as well as on-demand sharing from any journey step or section when you want to add more context before posting.

## Why it matters

Your team doesn't only work inside Custory. These integrations make sure important journey signals reach people in the tools they already watch, so updates don't get missed and follow-up can start immediately.