Notification Center & Delivery Preferences

We've added a dedicated notification system so important activity in Custory is easier to notice, easier to route, and easier to act on. Instead of relying on one channel for everything, you can decide which updates belong in the app, which should arrive by email, and which should reach you directly in Slack or Discord. Access it from the [notification bell](https://app.usecustory.com) in the app, or configure delivery from **Settings → Notifications**.

## What's New

**In-app inbox and archive.** A notification center with an inbox for active updates, an archive for older items, mark-as-read controls, and a way to open the related work directly from the notification. One place to catch up on what changed without digging through comments, items, or integrations one by one.

**Channel routing by type.** Choose delivery channels per notification category: in-app, email, Slack DM, or Discord DM. Keep lower-friction updates in the app while pushing more urgent alerts to the channels your team already watches.

**Fine-grained categories.** Manage alerts for mentions, discussion activity, assignments, item status changes, workspace access updates, automation reports, integration health, and external task updates — so you stay informed without turning every update into noise.

**Slack and Discord DM delivery.** Link your personal Slack or Discord account from **Settings → Notifications** so Custory can send direct messages to the right person, not just a shared channel. Especially helpful for mentions, assignment updates, automation failures, and integration problems that need quick follow-up.

## Why it matters

Customer journey work moves best when the right people see the right signal at the right time. Different updates deserve different levels of attention. With delivery preferences, your team can reduce notification fatigue, make sure important changes reach the right person, and stay aligned across Custory and the communication tools they already use.

We've added a dedicated notification system so important activity in Custory is easier to notice, easier to route, and easier to act on. Instead of relying on one channel for everything, you can decide which updates belong in the app, which should arrive by email, and which should reach you directly in Slack or Discord. Access it from the [notification bell](https://app.usecustory.com) in the app, or configure delivery from **Settings → Notifications**.

## What's New

**In-app inbox and archive.** A notification center with an inbox for active updates, an archive for older items, mark-as-read controls, and a way to open the related work directly from the notification. One place to catch up on what changed without digging through comments, items, or integrations one by one.

**Channel routing by type.** Choose delivery channels per notification category: in-app, email, Slack DM, or Discord DM. Keep lower-friction updates in the app while pushing more urgent alerts to the channels your team already watches.

**Fine-grained categories.** Manage alerts for mentions, discussion activity, assignments, item status changes, workspace access updates, automation reports, integration health, and external task updates — so you stay informed without turning every update into noise.

**Slack and Discord DM delivery.** Link your personal Slack or Discord account from **Settings → Notifications** so Custory can send direct messages to the right person, not just a shared channel. Especially helpful for mentions, assignment updates, automation failures, and integration problems that need quick follow-up.

## Why it matters

Customer journey work moves best when the right people see the right signal at the right time. Different updates deserve different levels of attention. With delivery preferences, your team can reduce notification fatigue, make sure important changes reach the right person, and stay aligned across Custory and the communication tools they already use.