Rich Item Details | Custory Changelog

We've made items much more useful as places to work, not just places to label something. Instead of keeping context for an insight, opportunity, or solution spread across files, screenshots, chat messages, and follow-up notes, teams can now keep all that supporting material directly on the item itself. Open any item in the [journey editor](https://app.usecustory.com) to access the **Details** tab.

## What's New

**File attachments.** Upload supporting files — screenshots, exported evidence, documents, customer examples — directly to an item. The proof stays with the item it supports instead of living somewhere else.

**External links with context.** Items can now include external links with titles and descriptions, pointing to relevant docs, tickets, recordings, or dashboards while keeping the item as the central place to work.

**Image gallery.** Image attachments are surfaced as a browsable gallery inside item details, making it much easier to review screenshots, UI references, or customer-submitted visuals without digging through downloads.

**Comments on the item.** Teams can discuss the item directly where the work lives — keeping clarifications, follow-up questions, and decisions attached to the actual insight or opportunity rather than scattered across chat threads.

**AI activity context.** Custory surfaces pending AI activity on the item so teams can see when related work is still in progress, reducing uncertainty about whether something happened.

## Why it matters

The quality of a journey map depends on how easy it is to trust, revisit, and act on what the team captured. Rich item details help with that by keeping evidence, discussion, and supporting material close to the customer problem — so teammates can pick up work without a separate handoff, and decisions stay easier to understand long after they were made.

We've made items much more useful as places to work, not just places to label something. Instead of keeping context for an insight, opportunity, or solution spread across files, screenshots, chat messages, and follow-up notes, teams can now keep all that supporting material directly on the item itself. Open any item in the [journey editor](https://app.usecustory.com) to access the **Details** tab.

## What's New

**File attachments.** Upload supporting files — screenshots, exported evidence, documents, customer examples — directly to an item. The proof stays with the item it supports instead of living somewhere else.

**External links with context.** Items can now include external links with titles and descriptions, pointing to relevant docs, tickets, recordings, or dashboards while keeping the item as the central place to work.

**Image gallery.** Image attachments are surfaced as a browsable gallery inside item details, making it much easier to review screenshots, UI references, or customer-submitted visuals without digging through downloads.

**Comments on the item.** Teams can discuss the item directly where the work lives — keeping clarifications, follow-up questions, and decisions attached to the actual insight or opportunity rather than scattered across chat threads.

**AI activity context.** Custory surfaces pending AI activity on the item so teams can see when related work is still in progress, reducing uncertainty about whether something happened.

## Why it matters

The quality of a journey map depends on how easy it is to trust, revisit, and act on what the team captured. Rich item details help with that by keeping evidence, discussion, and supporting material close to the customer problem — so teammates can pick up work without a separate handoff, and decisions stay easier to understand long after they were made.